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Virtual Reality – The Next Game Changer for Hotels

Virtual Reality – The Next Game Changer for Hotels

Virtual reality has quickly gone from niche to ubiquitous in the travel sector, with professionals in every facet of the industry finding a purpose for the technology. Two uses stand out for the hospitality industry — attracting guests to a hotel or destination, and...

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Five Real Ways to Personalize the Guest Experience

Five Real Ways to Personalize the Guest Experience

In spite of the impressive growth of loyalty programs and the stacks of membership cards we all have in our wallets, travelers don’t want to be just a number in a business’ computer. Hotel guests want to be recognized as individuals with unique tastes when they check...

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Does Your Hotel Stand Out?

Does Your Hotel Stand Out?

Brand standards can make a hotel seem...well, standard. And with so many hotels flooding the market, it can be hard for travelers to tell one apart from the next, making it even more challenging to establish customer loyalty. But by carefully targeting specific types...

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Hotels Create Sense of Place with Local Design

Hotels Create Sense of Place with Local Design

Travelers want a real sense of place when they stay in a hotel, and designers are doing their part to make sure guests feel completely immersed in a destination from the moment they arrive. Here are just a few notable hotels from historic to ultra-modern (and modern...

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Connecting Local Community To Your Hotel

Connecting Local Community To Your Hotel

Today’s travelers aren’t interested in cookie-cutter hotels. When they’re on the road, they want to feel like they are truly in a destination. Whether or not a hotel must adhere to brand standards or a certain budget, there are plenty of ways to bring a bit of the...

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Wellness – What’s Next for Hotels?

Wellness – What’s Next for Hotels?

In the travel industry, wellness is more valuable than ever. People are living healthier lifestyles, and they don’t want to give that up when they’re on the road. According to the Global Wellness Institute, travelers are set to spend more than $800 billion on...

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The Growing Value of Hotel Bars

The Growing Value of Hotel Bars

The days of sad, lonely, hidden-away hotel bars are long gone. Today, hotels are turning their bars into community watering holes, encouraging locals and guests alike to mix and mingle and providing a literal taste of the destination with local fare and libations....

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Five New Year’s Hotel Resolutions

Five New Year’s Hotel Resolutions

Hoteliers, the New Year is a great chance to make some changes on how you run your property. If you’re looking for some new ideas or inspiration for 2018, here are some resolutions you can make now that can have big payoffs by next December. Enhance Your Website A...

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Guests and The Great Outdoors

Guests and The Great Outdoors

A hotel’s rooftop used to be just that – a rooftop, and in terms of revenue, wasted space. Not any longer. Hotels are getting more creative and transforming outdoor areas into immersive experiences that not only offer additional amenities for guests, but also generate...

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Building Customer Loyalty – How Easy Is It?

Building Customer Loyalty – How Easy Is It?

Here’s an exchange a traveler recently shared on Twitter, recounting a quick but memorable check-in experience at a major branded hotel: Me: I’m checking in Him: Long day? Me: Too long Him: Here’s a voucher for the bar. Yes, building loyalty can be that simple....

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