The days of sad, lonely, hidden-away hotel bars are long gone. Today, hotels are turning their bars into community watering holes, encouraging locals and guests alike to mix and mingle and providing a literal taste of the destination with local fare and libations....

Hoteliers, the New Year is a great chance to make some changes on how you run your property. If you’re looking for some new ideas or inspiration for 2018, here are some resolutions you can make now that can have big payoffs by next December. Enhance Your Website A...

A hotel’s rooftop used to be just that – a rooftop, and in terms of revenue, wasted space. Not any longer. Hotels are getting more creative and transforming outdoor areas into immersive experiences that not only offer additional amenities for guests, but also generate...

Here’s an exchange a traveler recently shared on Twitter, recounting a quick but memorable check-in experience at a major branded hotel: Me: I’m checking in Him: Long day? Me: Too long Him: Here’s a voucher for the bar. Yes, building loyalty can be that simple....

Why is every hotel trying to attract millennials these days? They aren’t the only powerful demographic out there, and hotels shouldn’t necessarily try to appeal to every generation. Here are some tips that will help hoteliers catch the eye of both Generation X and the...

Not yet, but it seems to be on the way out. While plenty of hotels still offer traditional room service, guests’ tastes are evolving, and food and beverage programs must change to suit new demands. Many hotels are limiting costly room service, or completely scrapping...

Hospitality is always changing, and it’s hard to know which trends have real staying power and those that will be obsolete in a few years. From opening a new hotel, to choosing design elements and selecting technology, the choices managers and hoteliers make now will...

Not so long ago, a hotel’s only connection to “wellness” was a fitness center with a treadmill, a stationary bike and some free weights. Today wellness in hotels is more than just the latest trend to hit the industry - it’s become a necessity for hotels to stay...

With a seemingly endless and ever-changing array of technology available for hotels, how do you know what is worth your time and money? Fortunately, the wealth of options means that you can find the perfect fit for your hotel’s needs. After extensive research, here...

By now, you’ve probably (repeatedly) seen the video of a passenger on a United Airlines flight being dragged off the plane by airport security. While blame can range from the passenger to the airline to the security team, the whole situation could have been avoided...